Refund and Returns Policy

Thank you for shopping at Eshops Digital. We strive to provide the best digital software and products to meet your needs. Please read our Refund and Return Policy carefully to understand your rights and obligations when purchasing from us.

1. Refund Eligibility

Due to the nature of digital products, refunds are only granted under the following conditions:

  • Defective Products: If the software or product is found to be defective or not functioning as advertised.

  • Incorrect Purchase: If you were charged for the wrong product due to a technical error.

  • Non-Delivery: If the product was not delivered to you within a reasonable time frame after purchase.

Requests for refunds must be submitted within 7 days of purchase.

2. Non-Refundable Products

Refunds will not be issued for:

  • Products that have been downloaded and used without any defects.

  • Issues arising due to incompatibility with your device or operating system (it is your responsibility to ensure compatibility before purchasing).

  • Products purchased under promotional offers or discounts unless they meet the refund eligibility criteria.

  • Change of mind after purchase.

3. Return Process

Since we sell digital products, there is no physical return required. To request a refund, please follow these steps:

  1. Contact Us: Reach out to us at help@eshopsdigital.com or through our contact form at https://eshopsdigital.com/contact/.

  2. Provide Details: Include your order number, product name, and a detailed explanation of the issue.

  3. Evaluation: Our support team will review your request and respond within 5 business days.

  4. Resolution: If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-14 business days.

4. Exceptions to Refund Policy

We reserve the right to deny refund requests if:

  • The request is made after the 7-day refund period.

  • There is evidence of misuse or unauthorized sharing of the product.

  • The issue can be resolved through support, and the customer refuses assistance.

5. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to dispute the chargeback and take necessary actions to resolve the matter, including legal recourse if required.

6. Contact Information

For any questions or concerns about our Refund and Return Policy, you can reach us through the following:

By purchasing from Eshops Digital, you agree to this Refund and Return Policy.