Privacy Policy

Privacy Policy

Effective Date: December 13, 2024

Welcome to Eshops Digital At Eshops Digital (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eshopsdigital.com (the “Website”) and purchase digital software and products from us.

1. Information We Collect

We collect and process the following types of personal information:

  • Personal Data: Name, email address, and phone number, which you provide during registration, purchases, or when contacting us.

  • Communication Data: Any information provided through our contact methods, including email (help@eshopsdigital.com), the contact form on https://eshopsdigital.com/contact/, or our phone number +40 765293083.

  • Automatically Collected Data: IP addresses, browser type, and usage data collected through cookies or analytics tools. For details, see our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: Process transactions, deliver products, and provide support.

  • Communication: Respond to inquiries, feedback, or issues submitted through our contact methods.

  • Marketing: Send promotional offers, newsletters, or updates (only with your explicit consent).

  • Legal Compliance: Ensure adherence to applicable laws and regulations, including GDPR, CCPA, and CPRA.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Consent: When you provide explicit consent for marketing communications.

  • Contractual Necessity: To fulfill contracts related to product purchases or support.

  • Legal Obligations: Compliance with tax, legal, or regulatory requirements.

  • Legitimate Interests: For fraud prevention, website security, and service improvement.

4. Your Rights

Under GDPR

If you are located in the European Union, you have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Restriction: Limit processing of your data in certain circumstances.

  • Portability: Receive your data in a structured, machine-readable format.

  • Objection: Opt-out of data processing based on legitimate interests.

Under CCPA/CPRA

If you are a California resident, you have rights to:

  • Know: Request details about personal data we collect and how we use it.

  • Delete: Ask us to delete your personal data (subject to exceptions).

  • Opt-Out: Decline the sale of your data (we do not sell personal data).

  • Non-Discrimination: Receive equal service and pricing regardless of exercising your rights.

To exercise your rights, contact us via email at help@eshopsdigital.com.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Data Sharing and Transfers

We do not sell your personal data. We may share your information with third parties, such as:

  • Service Providers: For payment processing, email communication, and analytics.

  • Legal Authorities: When required by law or to protect our legal rights.

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards in compliance with GDPR requirements.

7. Data Security

We implement robust technical and organizational measures to protect your personal data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our Website. We recommend reviewing this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

11. Additional Information for Compliance

California “Shine the Light” Law

California residents may request information regarding our disclosure of personal data to third parties for direct marketing purposes during the past year.

Do Not Track

Our Website does not respond to “Do Not Track” signals. However, we adhere to all applicable privacy laws.

By using our Website, you acknowledge and agree to this Privacy Policy.